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UX Design Intern @ Amazon

Summer 2022

I interned at Amazon in summer 2022. I primarily worked on creating a mobile web experience for B2B invoice management at Amazon Business. If you are interested in my work, please contact me for the password to view my work. 

If you do not have the password now, feel free to scroll down and see some of my takeaways from this internship :)

  • I had to design a mobile web experience for a complex 2B desktop product.

  • I needed to reduce the complexity of the old workflow to make it easier but at the same time safer for users to operate on their mobile.

  • I faced the dilemma of identifying the trade-offs and the priority of different features and functions.

Learnings & Practices
  • I collaborated with cross-functional teams including UX researchers, UX writers, engineers, design managers, and product managers. 

  • I created an innovative model to analyze and evaluate the complex 2B experience so I could identify accurate and practical solutions for ambiguous design problems.

  • I presented my design to teams for critiques and iterated based on feedback from both designers and users to create well-crafted prototypes.

Key Takeaways
  • I dived deep to learn about new products, get a thorough understanding of the business impact of the products and analyzed the mobile web experiences' pain points and opportunities. 

  • I designed for two different groups of customers - buyers and sellers, giving me opportunities to think in different mindsets to provide better customer experiences. 

  • I presented and defended my design with solid justifications like design principles, rationales, and user data to convince the audience to agree with me when meeting with stakeholders and cross-functional teams and levels.

  • I took proactive actions to communicate with cross-functional teams to push ahead with the projects.

Thanks for reading
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